Thank you for visiting and shopping at Guennie.
Shipment processing time
All orders are processed within 2–3 business days of receipt. We ship Monday through Friday.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout based on selected shipping options (standard/priority). All USA orders are shipped via USPS or UPS. Canada and other select countries only has standard shipping option and will be shipped via USPS only.
Estimated delivery time after items left our studio:
| Country/Carrier | Standard Shipping | Priority Shipping |
| USA – USPS | 2-5 business days | 1-3 business days |
| USA – UPS | 2-5 business days | N/A |
| CA – USPS | 10-21 business days | N/A |
| Other select countries – USPS | 15-30 business days | N/A |
If you wish to get your items quicker with expedited/express shipping, please contact us through here or email us at hello@guennie.com.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped.
Customs, Duties, and Taxes
Packages shipped internationally may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
These charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the initial transportation fee for your order.
Damages
We are NOT liable for any products damaged or lost during shipping. If you received your order damaged, please reach out to us and we will assist you the best way we can. Save all packaging materials and damaged goods.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by our carriers. If we cannot validate the address, we will try to contact the customer (you) to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
We will NOT be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
We will NOT be held responsible for lost or stolen packages.
Additional Questions?
Contact us at hello@guennie.com for questions related to shipping.